A couch....finally!??

Remember that post I made almost six months back about our new couch? Well what I haven't related to you dear readers, is the couch saga that's been taking place since. I'll give you the short-hand version here which goes a little something like this:

• Nov 28, 2009 - New couch ordered from Harry's Furniture in Saline; special order reclining sectional made by Lane Manufacturing.
  
• Jan 24, 2010 - Couch delivered (standard 8 week manufacturing time)
  
• Jan 28, 2010 - It's discovered that new couch is staining our clothes with what I suspect was either bleeding fabric dye or under-processed scotchguard. I immediately contact the furniture company, who claim they've never heard of such a thing, but they agree after some discussions to order us another couch.
  
• Feb 2, 2010 - Second couch gets ordered
• Mar 17, 2010 - Second couch arrives to the furniture warehouse and is discovered to still have the same staining problem.
  
• May 25, 2010 - After months of arguing with both the furniture company AND Lane Manufacturing AND writing a complaint to the Better Business Bureau (BBB) of MI, a third couch is ordered and delivered. Everyone claimed the couch was tested and fixed. It's delivered to our house, and one swipe across the fabric with a wet paper towel tells me a different story. I've never been so frustrated. I send both the new couch and the original couch (which we had been using covered in blankets so we had someplace to sit) back to the warehouse on the delivery truck. I start contemplating a lawsuit.
  
• Jun 3, 2010 - By some furniture warehouse "magic," an entirely new couch by a different manufacturer (Klausser) arrives and is delivered. It's not what we picked out or ordered, but it's similar enough to what we originally wanted, and there is supposedly a refund coming based on the cost differential between the two couches. Saga solved?

You see, there's obviously a lot more detail to the story than the quick bullet points above. It'll suffice to say that I'm happy my problem is now mostly solved (still pending a partial refund), but I will NEVER buy another Lane product again nor will I EVER shop at Harry's Furniture based on how bad their customer service was (and you shouldn't either). I mean come on, I understand manufacturing and problem solving takes time, but it's unacceptable keep a customer waiting over six months for a product, and then not even deliver what they ordered. I won't even get into the fact that in any normal industry, when you a purchase a product that's found to be defective, you're either given the same replacement product or a full refund. I mean, am I wrong to assume that ordering a piece of furniture should be just like going to Best Buy for a camera? Anyway, while my faith in the furniture industry is shattered, at least I've got a place to sit while I cry about it now. Check it:

New, improved "cry me a river" couch